1. Introduction 
2. Advantages & Disadvantages
3. Cloud Services
      a. SAAS
      b. PAAS
      c. IAAS
4. Types Of Cloud
      a. Public Cloud
      b. Private Cloud
      c. Hybrid Cloud
5. Architecture Of Cloud Computing
6. Key characteristics of cloud computing
7. Comparisons with other computing techniques

1.  Introduction
2.  Evolution of Salesforce
3.  Architecture of Salesforce
4.  Salesforce Editions and Pricing
5.  Salesforce Environments
6. What is the difference b/w Sandbox and Production.
7.  Types of Sandboxes
8. App Exchange
9.  Introduction to Trailhead
10.  Certifications

1. Sales Cloud

1. Lead Process
2. Marketing Lifecycle in SFDC
3. Marketing Objects in Salesforce
4. Lead Conversion
5. Lead Custom Field Mapping.
6. Campaign Management
7. Sales Process
8. Sales Objects in Salesforce
9. Opportunity Creation
10. Quote management Basics
11. Sales Forecasting
12. Sales Lifecycle in SFDC

2. Service Cloud 

1. Service Lifecycle in SFDC
2. Support Process
3. Service Objects in Salesforce
4. Email-to-Case
5. Web-to-Case

1. Naming Convention
2. Building apps
3. Creating Objects
4. Creating Fields
5. Creating Tabs

1. Introducing Data Types
2. Introducing Pick lists
3. Introducing Field Dependencies
4. Introducing Custom Formula Fields
5. Introducing Validation Rules
6. Introducing Page Layouts
7. Becoming Familiar with the Page Layout Editor
8. Grouping Fields into a New Section
9. Editing Field Properties
10. Record types

1. Introducing Relationships
2. Introducing Relationship Custom Fields
3. Introducing Roll-Up Summary Fields Layouts
4. Creating a Many-to-Many Relationship
5. Customizing Related Lists in a Many-to-Many Relationship

1. Controlling Access to Data in Our App
2. Controlling the access to object
3. Introducing Profiles
4. Standard profiles
5. Creating more profiles
6. Controlling the access to fields
7. Introducing Field-level Security
8. Controlling access to Fields
9. Introducing Field-Level Security
10. Controlling access to Records
11. Introducing OWD
12. Role Hierarchies
13. Sharing rules
14. Manual sharing
15. Custom Validations
16. Object-Level Permissions
17. Permission set

1. Workflow and approvals
2. Escalation Rules
3. Email Alerts
4. Flow
5. Assignment Rules
6. Validation rules
7. Process builder
8. Email Templates
9. Reports and Dashboards
10. Data Loader
11. Process Builder